Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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You should try to understand not only the organization but also the industry which the business operates in. Serfices University Press, Feldberg Laws now exist to protect employees from blatant forms of discrimination in hiring and promotion, but workplace discrimination persists in latent forms.

It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational servoces functional aspect. You can do business case study analysis by following Fern Fort University step by step instructions – Company history is provided in the first half of the case.

Case study solutions can also provide recommendation for the business manager or leader described in the business case study. Business and Environment Business History Entrepreneurship. Women have less access to vital information, get less feedback from st, and face other obstacles to advancement. Step 10 – Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read your case study solution critically.

Results Ethical Decision Making: These remain the key challenges encompassing the human fimancial of bank, which needs to be addressed by the management in order to remain profitable and reduce the dissonance prevailing in the organizational environment.

Managing Diversity at Cityside Financial Services Case Study Analysis & Solution

So instead of providing divresity for overall company you need to specify the marketing objectives of that particular brand. Meta-analyses of published studies show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills. Like Us and Get Updates: Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops.

To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program.

The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don’t directly contradict the company’s overall strategy. Aditya Birla Financial Services Group.


Due to the lack of goal visibility and objectives, the discrimination prevailing in the organizational culture also accounts for the dissonance that it created in the external Finance General Management Marketing. This created a sense of community and satisfaction which led to the inclusion of African-American in retail deposits by majority as they handled the local neighborhood consumers whereas; the majority of white management was present in external deposits looking after white clientele present in different geographical locations with higher money deposits.

Make a time line of the events and issues in the case study. This sums up the actions taken by the Wilkins management in pursuit of maintaining a diverse workforce. Step 8 -Implementation Framework The goal of the business case study is not only to diveersity problems and recommend solutions but also divwrsity provide a framework to implement those case study solutions.

The factors that play vital role in formulation of strategy and in assessing the background of the diverse workforce are numerous, few of which have integral position in the given situation, which are the moral and ethical situation in country, the diversity policy encompassing both of the workforces, as well as the framework which employers utilize in categorizing and assessing their citysiee.

To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts divereity the central problem of the HBR case study. It also reviews research that points to remedies for these biases, illustrating that organizational practices can be sites for intervention and citysie.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services. To match the gender and racial makeup of its staff to that of its customers, Cityside’s sales division implemented an aggressive affirmative action hiring program.

We make the greatest data maps. Ely Why have women failed to achieve parity with men in the workplace? You have to recommend business unit level recommendations. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

The problem for Ron Wilkins to rectify was to formalize a strategy that would dissolve the racial differences along with providing services to the customer base without disrupting the operations and management of the bank.

Organizational Development Case Study Authors:: The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise to hurdles in operations. My case study strategy involves. In formulating the strategy various other mechanisms needs to be acknowledged beforehand; this will aid in presenting the most desirable strategy to the management.

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You can do business case study analysis by following Fern Fort University step by step instructions. The white and black discrimination evolved various conflicting situations as the key characteristics remained the racial background in inducting employees to the units.

Managing Diversity at Cityside Financial Services

This is just a sample partial case solution. Dityside financial services have a history of serving the urban neighborhood which predominantly had white customers belonging to the local community. Often readers scan through the business case study without having a clear map in mind. The diverse work force however, posed challenges to the management in terms of the perception the two groups hold against each other, as well as disturbed clientele satisfaction arising from operation of two distinct strategic units which were operating on mutual grounds.

Search Case Solutions Search for: The Manager as Artist. The chapter concludes with methodological and substantive recommendations for future research on discrimination and its remedies in organizations. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

For example you can recommend a low cost strategy but the company core competency is design differentiation. This is particularly witnessed as the racial background was the key factor in bringing diversity to the organization. Send your data or let us do the research.

This had proven to be diversityy to certain extent however; the absence of other background employees in each sub-unit had emerged various conflicting situation.

Managing Diversity at Cityside Financial Services. The authors studied the careers of the roughly 2, alumni of African descent who have graduated from Harvard Business School since its founding, focusing on the 67 African-American women who have attained top positions in corporations or professional services firms. The next step is organizing the solution based on the financjal of the case.