NORTH AMERICA RMA CHECKLIST You are sending your ASUS product in for inspection and Get the RMA Checklist Not the form you were looking for?. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that.
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These are just in case pictures in order to show what condition the tablet was in before you sent it off to Asus.
How to Send Your Tablet/Dock to Asus for Repair
Thanks for this posting. Frequency Please Select Frequency.
What Notebook Should I Buy? ASUS will carefully check the return of components and if there is any incorrect information you will be contacted. You will receive a FedEx shipping label by email. Get some foam, bubble wrap, air pillows, etc that you can use to protect you tablet while in transit.
I ordered 2 of them so I will have a spare. Product is out of warranty, be sure to upload a copy of your proof of purchase.
Please write a detailed description of the problem s preferably typed and include it with the notebook. From the decor filled with limited edition Asus notebooks to the technician’s professionalism, everything was what I had come to expect at a company’s main facility.
This email and any attachments to it contain confidential information and are intended solely for the use of the individual to whom it is addressed. Therefore, I have decided to create a How To with extra info on how to go about getting your precious repaired. We got an e-mail from ASUS letting us know they got our response and that we accepted the replacement offer. The ASUS disclaimer is shown below and we received permission to publish all correspondence on August 30th, Thanks again for your list of suggestions it is very nice and was reasonably helpful.
Make a list of what is wrong with the tablet and take some pictures or a video of the issue in case they ask you to send proof.
asus tablet repair
Sending your precious Transformer tablet in for repair can be a daunting task. The chat was closed and we were sent RMA instructions and they let us know the Checkliet number was valid for 30 days from the date issues.
ASUS provides free shipping for our customers. We will be more than happy to assist you. Bookmarks Bookmarks Digg Twitter Facebook del. Serial numbers are located on little stickers on the device, that technically shouldn’t be taken off, and on the box the tablet came in.
Use multiple layers of bubble wrap to protect your notebook during transit and make sure your RMA number is clearly printed on the exterior packaging. How to find serial number?
Asus RMA and Warranty Guide | NotebookReview
I do suggest adding some kind of tracking, such checkliist signature confirmation, to the shipping. Ultra Male Dec 31, at 2: We accept Visa or Master card only.
Share Share this post on Digg Del. Rejoice Your precious tablet is back and your fotm, better than when it left you. View this thread in our forums! I have had to send my tablet back twice on Asus’ dime but both time I had to call back to get them to send the email.
Log in or Sign asuss. Thanks for the guide. I think it is the really great deficiency of this device that it can’t be charged from any USB outlet. Different ASUS product lines return may have a different repair center location.
If you plan on selling your notebook at a later date, I’d highly recommend you keep the original box and use a generic box to checklixt your notebook. The replacement card arrived without the retail packaging, but ASUS did include the accessory bundle. Saus you are not the intended recipient or receive it accidentally, please immediately notify the sender by e-mail and delete the message and any attachments from your computer system, and destroy all hard copies.
Print off the RMA checklist and fill it out. Nice work David, helpful as usual. I’ve searched their product listings and haven’t been able to find the AC adapter even listed anywhere as an available part. For all drop-offs at our facilities by or before 3: Via email, via live chat, and via phone. In Canada, it appears that the repair time is quicker than their neighboring facilities in Fremont and Jeffersonville.
If you haven’t done so already, take pictures of all 6 sides of your tablet in a powered off state and one of it in a powered on state 7 pictures total.
Many thanks for comments. Please fill out the appropriate lines with your signature and fax back to us Please be kindly informed there are not future refunds or exchanges after this payment has been processed. This was not the case with our product due to the shortage.
Add the shipping transit times and you should be looking at a day window. Repair time was around 4 days and their technicians did a good job replacing a motherboard. fprm
Hong Kong – Good, from personal experience. You must log in or sign up cgecklist reply here. July 24th, We got busy with things and finally dropped off the card with Fedex Ground.